Help and support
Use this page if you need help with an upload, checkout, download, photo code, print sheet, or refund question.
Independent service boundary
Passport-Photo.co.uk is an independent passport photo preparation service. Support can help with this website, order, download, code, print sheet, and photo-result questions, but not official passport application status or government processing decisions.
Order or download issue
If payment completed but the download is missing or delayed, email support@passport-photo.co.uk with the order email address and any order reference shown on the checkout or success page.
Photo quality or rejection concern
If a delivered file appears technically unsuitable, contact support with the photo result and the application route you used. The team can review whether a remake or refund route is appropriate under the published policy.
Before you pay
You can start again from the upload flow and review the preview before checkout. If you are unsure which output you need, compare the digital photo, photo code, and print-ready options before choosing a package.
Common support questions
What can Passport-Photo.co.uk support help with?
Support can help with upload, checkout, download, photo-code, print-sheet, refund, and site workflow questions for Passport-Photo.co.uk.
Can support answer official passport application questions?
No. Passport-Photo.co.uk is an independent passport photo preparation service. Official application status and government processing questions must be handled through the relevant official route.
What should I include in a support email?
Include the order email or reference if relevant, a short description of the issue, screenshots or rejection evidence where useful, and whether the issue relates to upload, checkout, download, photo quality, code, or print sheet.