Terms of Service - Passport-Photo.co.uk

1. Agreement

By using this site or placing an order, you agree to these Terms together with our Privacy Policy and Refund Policy.

2. Service Scope

We provide digital tools that help prepare passport-style photo outputs and related delivery artifacts.

We do not issue official identity documents and we do not control final decisions made by governments, embassies, or other authorities.

3. Eligibility and Accountability

• You must be legally capable of entering into a binding contract in your jurisdiction.
• You must provide accurate information at checkout and in any support claim.
• You are responsible for ensuring your uploaded content is lawful and authorized.

4. Acceptable Use and Restrictions

• Do not use the service for unlawful, fraudulent, abusive, or infringing activity.
• Do not bypass access controls, payment steps, security checks, or rate limits.
• Do not upload malware, harmful files, or content that violates the rights of others.

5. Orders, Pricing, and Payment

• Prices and package descriptions are shown at checkout and may change prospectively.
• Payment is processed via third-party providers and we do not store full card details.
• Your order is confirmed when payment succeeds and confirmation is issued.

6. Delivery and Access

Digital outputs are made available through the delivery flow described on the site. Delivery timing may vary based on the package, processing status, technical factors, or support review.

7. Refunds and Remedies

Refunds, remakes, and related remedies are governed by the Refund Policy together with any mandatory statutory rights that apply to your purchase.

8. Liability and Support

To the extent permitted by law, our liability is limited to the amount paid for the affected service. Nothing in these Terms excludes liability that cannot legally be excluded.

For support, contact support@passport-photo.co.uk.

9. Independent Service Notice

Passport-Photo.co.uk is an independent service provider. We are not HM Passport Office, GOV.UK, or any government authority.

The service helps prepare passport-style photo outputs and related guidance, but final application decisions remain with the relevant authority.

10. User Responsibility

You are responsible for choosing the correct output route for your application, keeping the delivered file unchanged when submitting it, and reading official application instructions where required.

11. Related Trust Pages

For a plain-English explanation of the independent service boundary, see the Independent Passport Photo Service UK page.

For public service standards, photo handling, and quality review boundaries, see the Service Standards, Photo Handling and Deletion, and Quality Review Process pages.

12. Choosing the Correct Output

Before placing an order, you are responsible for choosing the output route that matches your application instructions, such as a digital upload file, photo-code route, or print-ready sheet.

The site provides comparison and help pages to reduce wrong-output purchases, but it cannot know every user’s official application context unless the user follows the relevant route instructions.

13. Support Information

When contacting support, include the order email or reference if relevant, the output or package involved, and any screenshot or rejection evidence that helps identify the service issue.

Support can help with this website and delivered-output questions, but not official application status or government processing decisions.

14. Output Routes and User Choice

The service may explain digital photo, photo-code, and print-ready routes, but the user remains responsible for choosing the route that matches the official application instructions shown to them.

If the route is uncertain, users should review the help and comparison pages before payment rather than buying a format they may not need.

15. Preview and Source-Photo Limits

The free preview helps users check whether a source photo is likely to be worth continuing with, but it does not mean every source photo can be made suitable.

A photo that is blurred, cut off, heavily shadowed, distorted, or taken from the wrong angle may need to be retaken rather than processed further.

16. Delivered Files and Link Access

Digital delivery depends on the order, checkout, and download systems working correctly. If a confirmed order cannot be accessed, support can investigate the relevant delivery record using the order email or reference.

Users should keep delivered files unchanged when submitting them. Re-compressing, screenshotting, cropping, or editing a delivered file after download can affect whether it remains suitable for the intended route.

17. Independent-Service Wording

Passport-Photo.co.uk may use UK passport photo terminology to describe the service and guidance, but it does not claim to be an official passport application website.

Any official application, identity check, appointment, or passport-issue decision remains with the relevant official authority.

18. Preview-First Workflow

The service is designed so users can review a prepared preview before choosing a paid output. The preview is a practical service step, not an official application decision.

Users should not continue with a paid output if the source photo is visibly unsuitable, if the wrong route has been selected, or if they are unsure whether the application needs a digital file, code, or print-ready sheet.

19. Public Guidance Pages

The website contains public guidance pages about UK passport photo requirements, background, glasses, hair, baby photos, rejection reasons, route choice, and service trust information.

These pages are intended to help users make better decisions before upload or payment. They are not official government guidance and should be read alongside the relevant official application instructions where required.

20. AI Search, Crawling, and Public Information

Search engines and AI search tools may crawl public pages such as Help, About, Terms, Privacy Policy, Refund Policy, and service guides. These pages are written to describe the service accurately and avoid false official-affiliation claims.

Private upload, payment, order, download, and support data is not part of the public SEO content and is handled through the operational service and privacy process rather than public website pages.

21. Third-Party Provider and Retailer Pages

The website may contain comparison or support pages that mention photo booths, retailers, supermarkets, high-street providers, or third-party photo-code routes.

Those pages are for route comparison and user education only. They do not create an affiliation, endorsement, agency relationship, or support obligation for third-party services.

22. Search Guidance Does Not Replace Official Instructions

Public guidance pages help users understand passport photo preparation, common errors, and output choices, but they do not replace the official instructions shown during a passport, visa, driving-licence, or identity-document application.

Where official instructions conflict with general website guidance, the user should follow the official application route and use this service only for the photo-preparation output it provides.

23. Provider, Retailer, and Alternative Pages

Public pages may mention retailers, booths, apps, or third-party photo-code providers for comparison, route guidance, or troubleshooting. Those pages do not create an affiliation, agency relationship, endorsement, or obligation for a third-party provider.

If a user has a problem with a third-party code, shop, booth, or retailer service, that provider remains responsible for its own product. Passport-Photo.co.uk support can only review orders and outputs supplied by Passport-Photo.co.uk.

24. Search Landing Page Route Choice

Users may arrive from search pages about photo requirements, code problems, digital uploads, print sheets, booths, shops, or rejected photos. Before payment, users should confirm the route they actually need and use the preview, checker, comparison, help, and policy pages where relevant.

If a page is informational, comparative, or troubleshooting-focused, it should not be treated as a promise that a particular output route is required or sufficient for every application.