Terms of Service - Passport-Photo.co.uk

1. Agreement

By using this site or placing an order, you agree to these Terms together with our Privacy Policy and Refund Policy.

2. Service Scope

We provide digital tools that help prepare passport-style photo outputs and related delivery artifacts.

We do not issue official identity documents and we do not control final decisions made by governments, embassies, or other authorities.

3. Eligibility and Accountability

• You must be legally capable of entering into a binding contract in your jurisdiction.
• You must provide accurate information at checkout and in any support claim.
• You are responsible for ensuring your uploaded content is lawful and authorized.

4. Acceptable Use and Restrictions

• Do not use the service for unlawful, fraudulent, abusive, or infringing activity.
• Do not bypass access controls, payment steps, security checks, or rate limits.
• Do not upload malware, harmful files, or content that violates the rights of others.

5. Orders, Pricing, and Payment

• Prices and package descriptions are shown at checkout and may change prospectively.
• Payment is processed via third-party providers and we do not store full card details.
• Your order is confirmed when payment succeeds and confirmation is issued.

6. Delivery and Access

Digital outputs are made available through the delivery flow described on the site. Delivery timing may vary based on the package, processing status, technical factors, or support review.

7. Refunds and Remedies

Refunds, remakes, and related remedies are governed by the Refund Policy together with any mandatory statutory rights that apply to your purchase.

8. Liability and Support

To the extent permitted by law, our liability is limited to the amount paid for the affected service. Nothing in these Terms excludes liability that cannot legally be excluded.

For support, contact support@passport-photo.co.uk.

9. Independent Service Notice

Passport-Photo.co.uk is an independent service provider. We are not HM Passport Office, GOV.UK, or any government authority.

The service helps prepare passport-style photo outputs and related guidance, but final application decisions remain with the relevant authority.

10. User Responsibility

You are responsible for choosing the correct output route for your application, keeping the delivered file unchanged when submitting it, and reading official application instructions where required.

11. Related Trust Pages

For a plain-English explanation of the independent service boundary, see the Independent Passport Photo Service UK page.

For public service standards, photo handling, and quality review boundaries, see the Service Standards, Photo Handling and Deletion, and Quality Review Process pages.

12. Choosing the Correct Output

Before placing an order, you are responsible for choosing the output route that matches your application instructions, such as a digital upload file, photo-code route, or print-ready sheet.

The site provides comparison and help pages to reduce wrong-output purchases, but it cannot know every user’s official application context unless the user follows the relevant route instructions.

13. Support Information

When contacting support, include the order email or reference if relevant, the output or package involved, and any screenshot or rejection evidence that helps identify the service issue.

Support can help with this website and delivered-output questions, but not official application status or government processing decisions.