Privacy Policy - Passport-Photo.co.uk

1. Data Controller and Contact

The controller for this website and service is the operator of Passport-Photo.co.uk.

For privacy requests or questions, contact support@passport-photo.co.uk.

2. Personal Data We Collect

• Photos and image data that you upload, plus processed output files.
• Order and transaction data, including package choice, timestamps, amount, and payment references.
• Contact data such as the email address used for delivery and receipts.
• Technical and security data such as IP address, device information, job IDs, and anti-abuse telemetry.

3. How We Obtain Data

• Directly from you when you upload photos, complete checkout fields, or contact support.
• Automatically when you use the service, including security and session data.
• From service providers involved in payments or delivery confirmations where needed.

4. Purposes and UK GDPR Legal Bases

• Contract performance for processing photos, generating outputs, and handling delivery.
• Legitimate interests for security, fraud prevention, service reliability, and dispute handling.
• Legal obligations for accounting, tax, and compliance duties.
• Consent where legally required for optional processing activities.

5. Automated Processing

We use automated image-processing systems to generate passport-photo outputs.

These tools support service delivery but do not make official passport-application decisions on behalf of any authority.

6. Data Sharing

• Payment providers used to complete checkout and confirm transactions.
• Infrastructure, storage, and processing providers used to deliver the service securely.
• Professional advisers or authorities where disclosure is required by law or to protect legal rights.

7. Retention

We keep personal data only for as long as needed to provide the service, handle support and disputes, meet legal obligations, and maintain security records.

Uploaded and processed photo files may be retained temporarily for delivery, support, fraud prevention, and dispute handling, then removed or made inaccessible when they are no longer needed for those purposes.

8. Your Rights

• You may have rights to access, correct, delete, restrict, or object to certain processing.
• You may also have the right to complain to the UK Information Commissioner’s Office if you believe your data has been handled unlawfully.

9. Photo Deletion and Support Requests

For deletion, access, correction, or other privacy requests, email support@passport-photo.co.uk with enough detail to identify the relevant order or upload.

We may need to retain limited records where required for legal, fraud-prevention, accounting, dispute, or security purposes.

10. Trust, Security, and Service Boundary

Passport-Photo.co.uk is an independent passport photo preparation service. We process photos only to provide the website service, support delivery, handle lawful records, and respond to user requests.

We do not use uploaded photos to make official passport-application decisions and we do not represent GOV.UK, HM Passport Office, or any government authority.

11. Related Trust Pages

For a plain-English explanation of photo handling and deletion requests, see the Photo Handling and Deletion page.

For service scope, preview, support, and refund-review boundaries, see the Service Standards and Quality Review Process pages.

12. Before Uploading Sensitive Photos

If you are deciding whether to upload before checkout, review the Help, Contact, Photo Handling and Deletion, and Service Standards pages first.

These pages explain the support route, independent-service boundary, photo-result review process, and limits of what any commercial photo-preparation service can control.

13. What to Include in a Privacy Request

When contacting support about access, deletion, correction, or privacy questions, include enough information to identify the relevant upload, order, or delivery record without sending unnecessary extra identity documents.

If the request relates to a paid order, the order email address or reference helps support identify the correct record more quickly.

14. Service Boundary for Photo Decisions

The service can prepare photo outputs and provide support about this website, but official application decisions, processing times, and identity-document eligibility remain outside Passport-Photo.co.uk control.

This boundary is also explained on the Independent Passport Photo Service UK and Service Standards pages.

15. How This Policy Supports Safer Upload Decisions

Passport photos can be sensitive personal data because they show a clear image of a person. This is why the site links privacy, photo handling, help, and support information from public guidance pages before users reach checkout.

If you are not ready to upload, use the requirements, checker, and photo-handling pages first. They explain the service route without requiring you to send a photo immediately.

16. Service Providers and Limited Access

Operational access to uploaded or processed files is limited to what is needed to provide the service, troubleshoot delivery, investigate abuse, or respond to a support, privacy, or refund request.

Third-party infrastructure and payment providers are used to operate the website and checkout securely. Full card details are handled by payment providers rather than stored by Passport-Photo.co.uk.

17. Public and Private Information Boundary

Public guidance pages describe the service and its policies. Uploaded user photos, checkout records, support messages, and private order files are not part of that public website content.

Public pages explain how the service works, what it is not, and where users can find support. They do not publish private order data or user-uploaded passport photos.

18. Public Guidance vs Private Order Data

Public guidance pages describe passport photo requirements, output routes, rejection risks, trust information, and support boundaries. They do not contain private order information.

Private order details, uploaded source photos, processed files, payment records, support messages, and download links are not public content and are not intended to appear in search results.

19. Photo Handling Before Payment

Users can read public requirements, checker, service standards, privacy, refund, and help pages before deciding whether to upload or continue to checkout.

This separation is deliberate: users should be able to understand the service and its boundaries before sending a sensitive passport-style image.