Refund Policy - Passport-Photo.co.uk

1. Statutory Rights First

Nothing in this policy limits legal rights you may have under mandatory consumer law, including rights relating to faulty digital content where applicable.

2. Acceptance Guarantee Scope

Where we advertise an acceptance guarantee, claims are eligible only where a competent authority rejects the delivered output for a technical image-compliance reason directly attributable to our delivered file.

• Approved claims may be resolved by a free remake or a full refund of the affected package price.

3. Eligible Claim Requirements

• Claim submitted within 30 days of purchase.
• Clear rejection evidence from the authority, such as a screenshot or official message.
• The rejection reason relates to image compliance rather than unrelated application issues.
• The submitted file is materially the same as the file we delivered.

4. Digital Content and Cancellation

Our products are digital services supplied on demand. If you request immediate processing or delivery, cancellation rights may be reduced or lost once supply starts, to the extent permitted by law.

5. Non-Refundable Situations

• Change of mind after digital supply has started, subject to mandatory law.
• Problems caused by a poor source photo that could not realistically be rescued.
• Rejection caused by later edits, re-compression, or third-party modifications after delivery.
• Applications rejected for reasons unrelated to technical image compliance.

6. How to Submit a Claim

Send the order details, the rejection evidence, and a short explanation of the problem to support@passport-photo.co.uk so the team can review the case.

7. Review Timing

We aim to review refund or remake requests promptly, but complex cases may take longer where extra evidence is needed.